Return and Exchange Policy

We want you to have a positive shopping experience with us. We understand that sometimes a return or exchange may be necessary. Please carefully read and understand our return and exchange policy below:

Returns:

1. Eligibility:

• The item must have been purchased from our online store.
• The item must not have been used in any way.
• The item should be in its original packaging with all tags, labels, and accessories included.
• The return request should be made within 7 days of delivery.

2. Return Process:

• To request a return, please submit your request through our "Contact Us" form on our website.
• Provide your order details, including the order number, item name, and reason for the return.
• Our support staff will review your request and respond as soon as possible with further instructions.

3. Return Shipping:

• If the return is due to our error (e.g., wrong item shipped, damaged item), we will provide a prepaid shipping label or arrange for a pickup at no additional cost to you.
• If the return is not due to our error, you will be responsible for the return shipping costs.

4. Refund:

• Upon receiving the returned item and verifying its eligibility, we will initiate a refund to your original payment method.
• Please allow for a processing period, which may vary based on your payment provider.

Exchanges:

1. Eligibility:

• The item must have been purchased from our online store.
• The item must not have been used in any way.
• The item should be in its original packaging with all tags, labels, and accessories included.
• The exchange request should be made within 30 days of delivery.

2. Exchange Process:

• To request an exchange, please submit your request through our "Contact Us" form on our website.
• Provide your order details, including the order number, item name, and the reason for the exchange.
• Our support staff will review your request and respond as soon as possible with further instructions.

3. Exchange Shipping:

• a. If the exchange is due to our error (e.g., wrong item shipped, damaged item), we will provide a prepaid shipping label or arrange for a pickup at no additional cost to you.
• b. If the exchange is not due to our error, you will be responsible for the return shipping costs to send the item back to us, as well as the shipping costs for the new item to be shipped to you.

Please note that failure to comply with the return and exchange policy conditions may result in delays or denial of the return or exchange. If you have any questions or concerns regarding our policy, please don't hesitate to contact our customer support team.

We appreciate your understanding and cooperation in following our return and exchange policy. Our goal is to ensure your satisfaction and make your shopping experience as smooth as possible.