Shipping policy

Thank you for choosing our online store for your purchase. We aim to provide a seamless shopping experience, including efficient shipping and order tracking. Please review our shipping policy below:

Order Confirmation:

  • After placing your order, you will receive a confirmation email.
  • This email will contain your order details and a summary of the items purchased.

Order Processing Time:

  • We strive to process and prepare your order for shipment as quickly as possible.
  • Please allow up to 2 business days for order processing, unless otherwise stated on the product page or during the checkout process.
  • During peak seasons or promotional periods, order processing may take longer. We appreciate your patience during such times.


Shipment Notification:

  • Once your order is shipped, we will send you an email notification.
  • This email will include a tracking number and a link to track the status of your order.
  • Please note that it may take up to 48 hours for the tracking information to be updated and visible on the carrier's website.


Order Tracking:

  • You can track the status of your order by clicking on the tracking link provided in the shipment notification email.
  • Alternatively, you can log in to your account on our website and navigate to the "order history" section. There, you will find the tracking information for your order.


Shipping Methods and Carriers:

  • We utilize reliable shipping carriers to ensure the safe and timely delivery of your order.
  • The specific carrier used for your order may vary depending on factors such as the destination, package size, and weight.
  • During the checkout process, you may have the option to select the shipping method that best suits your needs, if applicable.


Shipping Destinations and Timeframes:

  • We offer Worldwide shipping.
  • The estimated delivery timeframes for each destination will be provided during the checkout process.
  • Please note that these timeframes are estimates and may vary depending on factors beyond our control, such as customs clearance or unforeseen delays by the shipping carrier.


Shipping Fees:

  • Shipping fees will be calculated and displayed during the checkout process.
  • The shipping cost may vary based on factors such as the destination, package weight, and shipping method selected.


If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your order arrives in a timely manner.

Our Story

Welcome to a world where luxury meets confidence. We believe that hair is more than just an accessory — it’s an extension of your identity. Our journey began with a simple mission: to provide the highest quality hair extensions that feel as incredible as they look.

We are passionate about sourcing only the finest, ethically-sourced human hair. Each strand is carefully selected and expertly treated to ensure a natural blend, unmatched softness, smooth movement, and long-lasting durability. Our extensions are not just products — they are a way to express your style, boost your confidence, and enhance your beauty.

Why Choose Us

    • 100% Premium Human Hair
    • Responsibly collected and processed.
    • Freedom to curl, straighten, and style.
    • Brazilian, Malaysian, Indian, lace fronts, clip-ins, ponytails & more.
    • Get your hair when you need it.
    • We care about your satisfaction.
View Our Collection

Our Promise

  • Whether you want to add volume, increase length, or experiment with color, our hair extensions are designed to empower your beauty and confidence. At The Platinum Extensions, we help you fall in love with your hair all over again — one flawless strand at a time.